GUEST SERVICES JOB POSTING (Weekends)

Reports To: Director of Operations
Salary: Based on Experience - Starting at $14

POSITION SUMMARY

As a Guest Services professional, responsible for ensuring a seamless and delightful experience for guests through efficient check-in/check-out processes, personalized assistance, and proactive resolution of inquiries and concerns.

BENEFITS

  • Resort Access Including Golf, Pool and Fitness Center

  • Merchandise Discounts

DUTIES AND RESPONSIBILITIES

  • Welcome guests in a friendly and professional manner.

  • Provide a positive first impression to create a welcoming atmosphere.

  • Assist guests with inquiries, providing accurate information about the facility or services.

  • Resolve guest concerns or complaints promptly and effectively.

  • Manage guest check-in and check-out processes efficiently.

  • Ensure accurate registration and verify guest information.

  • Handle room reservations, including booking, cancellations, and modifications.

  • Provide information on room availability, rates, and packages.

  • Answer phone calls and respond to emails in a courteous and timely manner.

  • Relay messages, requests, and information to the appropriate staff members.

  • Process payments and provide receipts.

  • Maintain accurate records of financial transactions.

  • Recommending local attractions and assist with special requests to enhance the guest experience.

  • Monitor and ensure the security of guests and their belongings.

  • Follow safety and emergency procedures as required.

  • Keep the lobby and public areas clean and organized.

  • Arrange seating and maintain a visually appealing environment.

  • Coordinate with housekeeping, maintenance, and other departments to meet guest needs.

  • Communicate effectively with colleagues to ensure smooth operations.

  • Stay informed about LPN policies, procedures, and services.

  • Provide information on amenities and services offered.

  • Promote additional services, upgrades, and special promotions to guests.

  • Maximize revenue opportunities through suggestive selling.

  • Solicit feedback from guests and encourage them to complete the satisfaction survey.

  • Use feedback to identify areas for improvement and implement changes as needed.

  • Stay updated on industry trends and attend training sessions as required.

  • Utilize computer systems and software for reservations, check-ins, and other tasks.

  • Troubleshoot basic technical issues for guests.

  • Performs other duties as required.

REQUIREMENTS

  • Available to work alternate weekends.

  • Excellent interpersonal communication and customer service skills.

  • Proficient in the use of Microsoft Office.

  • Ability to quickly understand and use different types of computer software.

  • Be able to lift or move up to 10 pounds and occasionally lift or move up to 50 pounds.

  • Must be 16 years of age or older with a valid driver’s license.